Update - We continue to see that a subset of customers experience "Service temporarily unavailable" errors intermittently on some Constituent and Gift tiles using SKY API, as well as in some SKY API apps. Impacted customers may also see 502 or 503 errors in browser console. Our engineers are working to resolve these errors for you as quickly as possible. We expect the next communication to be out on 1/23/26 at 9:30AM EST. Please continue to reference this page for updates. Jan 22, 2026 - 14:45 EST
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Investigating - Cloudflare SQLite-backed Durable Objects are seeing elevated errors across multiple regions. Services that depend on SQLite-backed Durable Objects like D1 are also impacted. Jan 23, 2026 - 18:46 UTC
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The underlying carrier has been engaged and they are continuing to investigate the issue. If you are experiencing this issue, please reach out to customer care. The next update will be provided in 4 hours or when a significant change in status occurs.
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Monitors
Blackbaud
A portion of customers may be intermittently experiencing delayed or failed SMS messages due to an underlying carrier issue.
RingCentral
Houghton Mifflin Harcourt
StatusGator